BrothersIT Service Status and Announcements

All Services are Up and running


This document outlines the cause and resolution

of the problem experienced with intermittent Call irregularities experienced on 24th – 30th JAN 2018

Our Rates


TIER 1 LABOUR: Basic Support @ R500 per hour

1. Desktop support; removal of local viruses, trojans and malware;

2. Setup of non-managed printers and peripherals,

3. Home user setups (exc. domains / VPNs)

TIER 2 LABOUR: Intermediate/Basic Engineering Support @ R600 per hour

1. Setting up of domain users; exchange mailboxes; Active Directory

2. Intermediate desktop Support: ADSL/WIFI setup or modifications;

3. Basic setup of IP devices such as printers, VOIP phones, wireless AP’s, Cam’s.

TIER 3 LABOUR: Intermediate Server Support @ R700 per hour

1. Server repair and maintenance ; Update screening and approval (including the sandbox process)

2. VPN : Setup, Configuration, lite troubleshooting ( but not design )

3. Managed IP devices Management: Switches, Routers, basic VLAN config ( but not design )

4. Disaster Recovery and Backup : Installation, configuration

TIER 4 LABOUR: Advanced IT & Design @ R800 per hour

1. Server and Active Directory structure;

2. Virtual Private Networks or Multiple networks routed to each other;

3. Wireless/Wired Infrastructure for multiple network segments

4. Virtual Lanning across switches / routers

5. Cloud Solutions design and planning

BITSEC LABOUR: Any and all CCTV related tasks @ R500 per hour

BrothersIT standard trading hours are : Mon-Fri from 08:00 to 17:00.

After hours are billed at 1.5x the standard rate :

Weekly 17:00 to 22:00 + Saturdays 09:00 to 21:00

Sundays are billed at 2x the standard rate : 09:00 to17:00

Public holidays are billed at 2x the standard rate.

Calling our office number will redirect you to the standby technician.

Travel Fees are billed at a rate of R7.00 per kilometre from where the consultant/technician/engineer begins his/her journey until he/she arrives at the requested location.

All Prices are Ex VAT

Interest on overdue accounts will be handled as per the following:

1. A basic administration fee of R100 per month will be billed to the client for each month the account is overdue.

2. Interest on overdue accounts/amounts will accrue at a rate of 2% per month.

Debit Order facilities available

General Newsletters


BrothersIT is a business passionate about making people and technology meet on common ground.


BrothersIT can provide technical support without you leaving your work station.


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